Introduction:

This website is owned and operated by Jacqueline Clarke (ABN 46 892 118 421). If you have any questions or require further information, please email me via jacquiclarkenaturopath@gmail.com.

This page sets out the Terms and Conditions (T&Cs) you need to be aware of when using this site, they set out important rights and or obligations. When you visit this site, use or book my appointments, you agree that you are over the age of 18+ and accept these T&Cs. If you don’t accept this agreement, you should not continue to visit this site or book any appointments. If you are under 18, you agree that you have permission from parents or guardian’s and that they are responsible for anything booked on your behalf. 

All services advertised on this website are offered in compliance with Australian Consumer Law.

Booking Appointment Policies:

When booking an appointment you accept the below & above T&Cs, polices on fees, guarantees, risks of care, consent, and disclosed information.

You understand that appointments not attended or cancelled with less than 24-hours’ notice may incur a charge and that payment is required at the time of booking.

Any information provided will be treated with complete care and confidentiality as per the Privacy Act 1988 (Cth).

You appreciate that positive results of any treatment that you receive are not guaranteed.

You have disclosed any past or current illness, surgery, trauma, medications (including supplements/ vitamins), drug use, allergies and any known health risks and important information. 

Understand that even the gentlest of therapies such as Naturopathic care can cause reactions. Naturopathic care is well recognised for being a safe form of healthcare. However, as with all healthcare, side-effects of naturopathic, herbal and nutritional supplements may occur. On the occasion this arises you will immediately report any symptoms if you have any concerns. Symptoms may include but are not limited to aggravations of pre-existing symptoms or allergic reactions.

You understand that failure to follow sound nutritional and lifestyle advice or failure to take any prescribed remedies could undermine any expected results.

You understand that treatment may include but not limited to herbal medicine, nutritional supplements, flower essences, homeopathic remedies, lifestyle and nutritional advice.

Re-scheduling appointments requires a minimum of 24-hours notice, rescheduling at late notice may incur a 50% late fee at my discretion.

I understand that sometimes life happens and you may be late for your appointment. But I can not extend your appointment time and it will finish at the designated time as I have further appointments to do.

Any supplement carries some risk if it is misused. Always follow the label instructions or adhere to the dosage recommendation outlined by me.

You have read and accepted all the above and below conditions and understand that by booking you understand and agree to each point made.

Respectful Communication/ Commenting:

I reserve the right to delete any comments on my site or social media which I find rude, offensive or unacceptable.

Content Disclaimer:

On this site or on my social media, I may provide information about health and wellness from a natural approach. This content is provided solely for education.

I take care to provide quality information but cannot be responsible for the use that you make of it. 

Be aware that the generalised information I provide is not a substitute for medical advice for your individual circumstances.

There is no professional relationship formed by your visit to my site unless you choose to work with me by booking an appointment.

Any testimonials or results I may show are based on experience and those of my previous clients. They are not guarantees that you will achieve the same results. 

While I take all reasonable care to ensure that the information I provide is accurate, relevant and up to date, I make no guarantee in this regard and disclaim any legal liability for any inaccuracy or error.

I may modify the content provided on this website at any time, including deleting without notice.

Your Responsibilities (Visitor):

You are responsible for your own safety and well-being while browsing the web.

External Links:

Any external links provided on this website are intended to redirect you to my booking system, sign up for my newsletter, or to redirect you to other relevant sites. These links are provided to you for convenience and you visit these external links at own risk, I do not take any responsibility.

Important Infomation:

I aim to provide my clients with the best care and as much support as possible but will be unable to provide answers to any of your questions outside of appointments times. This is to ensure boundaries, duty of care and appropriate care and discussion. 

Any personalised treatment plans and prescriptions that you receive are yours alone. It is not to be shared with others as it doesn’t take into account their own specific health circumstances and may pose a health risk to them. 

I strongly recommend that before changing your diet, making lifestyle changes or taking supplements that you speak to your medical practitioner, i.e your GP/ doctor.

It is your responsibility to advise me as to any new health changes when they arise such as pregnancy, breastfeeding or new medication(s). 

Never stop existing medical treatment without consulting with the practitioner who prescribed that medical treatment.

Limitation of Liability

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. If you feel that there is any problems please let me know within 24-hours of your appointment. I need to understand what has occurred, so I can address your concerns and find a suitable solution.

I will not be liable for any loss or damage arising out of or related to my site or services or any material posted on it.

You take full responsibility for your own implementation of any recommendations that I may make while providing my services. You understand that my advice is limited and anything I provide is for your consideration, and that you are still responsible for any actions that you choose to take, be informed and make your own choices.

You agree that if this limitation of liability is unenforceable for any reason, my total cumulative liability for all causes of action of any kind will not exceed the amount that you have paid to me for my services.

Intellectual Property

The content of this site is protected by copyright laws and treaties and you may not copy or reproduce any part of my publicly available content without my written consent.

Payment Terms

All payments made through this site are processed using Stripe. We do not have access to your account details. Any financial information you enter is stored under Stripe’s security policy: https://stripe.com/docs/security/stripe.

Sickness on day of your consultation

If I am unwell and am unable to complete your appointment, I will aim to give you a minimum of 24 hours’ notice, but please I ask for your understanding if I can not do this, I am also a Mum with young kids. I will call or message as appropriate. I will aim to reschedule the appointment for you as soon as possible. You can request a refund if preferred.

Dispute Resolution and Jurisdiction

If you have any concerns arising out of your use of my site or my services you agree to communicate with me to find a solution by emailing me at jacquiclarkenaturopath@gmail.com. If we can not come to a resolution by negotiation and or discussion within 14 days, we agree to proceed to mediation with the use of an independent accredited  mediator, or by seeking mediation online or via telephone (if not 100km living near each other). 

The mediator is to be appointed by agreement between us or if a failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of  the Law Society of Victoria.

We agree to share all the costs of mediation equally between us. 

I agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

In the case a dispute arises I agree that I will not engage in any public discussion, and will behave politely and I will avoid any conduct or communication.

This agreement is subject to the governing law of Victoria. Regardless of where you live you agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.